Refund policy

SHIPPING, RETURNS, AND EXCHANGES

Shipping and Delivery: We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Return Policy:

• Eligibility: We accept returns within 60 days of purchase. Items must be unused, unburned, and in their original condition. Items returned without prior approval are not eligible for return.

• Non-Returnable Items: Due to the nature of our products, the following items are not eligible for return: Used or burned candles, and custom or personalized orders.

• Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 5 days of delivery with photos of the item and the packaging. We will gladly offer a replacement or full refund.

• Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

• Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or incorrect. Original shipping fees are non-refundable.